How long does my order take to ship?

Delivery times vary based on your location and the shipping method selected. Standard shipping usually takes 5-7 business days, while expedited options can arrive within 2-3 business days.

Do you offer international shipping? 

We are delighted to offer international shipping to many countries. Please note that delivery times and shipping costs may vary based on the destination.

What is your return policy? 

Returns:

• Eligibility: Items must be returned within 30 days of receipt in their original condition and packaging.

• Non-Returnable Items: Custom or personalized items, and items marked as final sale, cannot be returned.

• Process: To initiate a return, please contact our customer service team at [contact email/phone number] with your order number and reason for return. We will provide you with a return authorization and instructions.

Refunds:

• Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. Approved refunds will be processed within 7-10 business days to your original method of payment.

• Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Exchanges:

• If you wish to exchange an item, please contact us to arrange the return of the original item and place a new order for the replacement.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.